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Data Protection Policy

We Do Doo – Customer Privacy Notice
 

1. Purpose of this Notice
This Privacy Notice explains how We Do Doo (“we”, “us”, or “our”) collects, uses, stores, and protects your personal data, in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any other applicable UK privacy and data protection laws. It informs you of the legal bases on which we rely to process your data, your rights under data protection law, and how to exercise them.

This notice applies to customers, prospective customers, service users, and any individual interacting with us in the course of our business.

 

2. Contact Details
We Do Doo is a trading name of We Do Doo Ltd, a company registered in Scotland under Company Number SC846650.
Registered Office: Westside Auchluchries, Ellon AB41 8HQ

For any data protection queries, please contact:

We are not required to appoint a statutory Data Protection Officer (DPO), but all enquiries are handled by our designated privacy contact.

 

3. What Personal Data We Collect
We may collect and process the following categories of personal data:

  • Identity Data – full name, title

  • Contact Data – home or business address, email address, telephone numbers

  • Communication Data – your interactions with us (e.g. via email, phone, or WhatsApp)

  • Service Data – information relevant to customer service delivery, guarantees, or account records

We do not knowingly collect special category data (such as health, ethnicity, or biometric data), or data relating to children.

 

4. Purposes and Lawful Bases for Processing
Under Article 6 of the UK GDPR, we will only process your personal data where we have a lawful basis for doing so. The lawful bases we rely on include:

  • Consent (Article 6(1)(a)) – when you have given explicit permission for us to process your data for a specific purpose (e.g. marketing communications).

  • Contractual Necessity (Article 6(1)(b)) – when processing is necessary for entering into or performing a contract (e.g. service delivery, warranties).

  • Legal Obligation (Article 6(1)(c)) – when we are required to comply with a legal obligation (e.g. tax, financial, or consumer protection laws).

  • Legitimate Interests (Article 6(1)(f)) – where processing is necessary for our legitimate business interests and not overridden by your rights and interests.

We do not undertake automated decision-making or profiling as defined under Articles 22(1) and 22(4) of the UK GDPR.

 

5. How We Collect Your Data
We collect your personal data via the following methods:

  • Direct interactions: when you contact us by phone, email, text, WhatsApp, or through our website

  • Service registration: when you request services or enter into a service agreement with us

  • Customer support and enquiries: when you ask questions or raise concerns

We may also retain records of communications to ensure service quality and compliance.

 

6. Sharing of Personal Data
We do not sell your personal data. However, we may share it in the following circumstances:

  • With service providers acting as data processors (e.g. IT support, CRM systems), under written agreements compliant with Article 28 of the UK GDPR

  • Where required by law, with regulators or enforcement agencies (e.g. HMRC)

  • In the event of a business restructure, merger, or transfer, in accordance with legal safeguards

All third-party processors are contractually obliged to maintain confidentiality and data protection standards equivalent to ours.

 

7. Data Transfers Outside the UK
We do not routinely transfer personal data outside the UK. If such transfers become necessary (e.g. to third-party service providers in third countries), we will ensure appropriate safeguards are in place, such as:

  • UK International Data Transfer Agreements (IDTAs)

  • Adequacy Regulations issued by the UK Secretary of State

  • Standard Contractual Clauses (SCCs) with supplementary measures, where required

 

8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purpose it was collected for. Specifically:

  • Inactive customer data will be securely retained for three (3) years following the last interaction, unless a longer retention period is required to comply with legal or regulatory obligations (e.g. tax or contractual recordkeeping).

We conduct periodic reviews of the data we hold. After the retention period, personal data will be securely deleted or anonymised, in line with ICO guidance.

 

9. Security of Your Data
We apply appropriate technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration, or loss. These measures include:

  • Secure file storage

  • Access controls and staff confidentiality obligations

  • Encrypted communication (where applicable)

  • Regular data access reviews

We limit access to your data to those who have a business need to know.

 

10. Your Data Protection Rights
Under the UK GDPR, you have the following rights:

  • Right of Access – to request a copy of the personal data we hold about you

  • Right to Rectification – to request correction of inaccurate or incomplete data

  • Right to Erasure – to request deletion of your data in certain circumstances ("right to be forgotten")

  • Right to Restriction – to request restriction of processing where data accuracy or lawful use is contested

  • Right to Object – to object to processing based on legitimate interests or direct marketing

  • Right to Data Portability – to request transfer of your data to another service provider in a structured, machine-readable format

  • Right to Withdraw Consent – where processing is based on your consent, you may withdraw it at any time

To exercise these rights, please contact us using the details in Section 2. We will respond within one calendar month unless an extension is lawfully applied under Article 12(3) of the UK GDPR.

 

11. Complaints
If you believe your personal data has been misused or your rights have not been respected, please contact us in the first instance so we can resolve the matter.

If you remain dissatisfied, you may lodge a complaint with the UK’s supervisory authority:

Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

 

12. Updates to This Notice
We keep this Privacy Notice under regular review. Changes will be posted on our website, and where appropriate, we may notify you by email.

Last Updated: 30 May 2024

Terms of Service

We Do Doo Terms of Service

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Welcome to We Do Doo " Waste Pickup" - the hassle-free waste management solution. Before you get started, please take a moment to review the following Terms of Service. By using our services, you agree to comply with and be bound by these terms.

 

1. Service Description:

Our waste pickup service entails the removal of dog waste from your designated area, including gardens, or outdoor spaces.

 

2. Frequency:

Waste pickup visits are scheduled as per the agreed-upon frequency, which may vary from weekly to fortnightly, depending on the selected plan.

 

3. Scope of Service:

We will diligently collect and dispose of dog waste from the specified area during each visit. While our aim is to achieve 100% effectiveness, occasional oversight may occur, resulting in the potential miss of a small bit of poo. Any additional services
beyond waste pickup must be discussed and agreed upon separately.

 

4. Access:

Customers are responsible for providing clear and safe access to the designated pickup area. In the event of restricted access, the pickup may be rescheduled or postponed.

 

5. Billing:

Customers will be billed according to the agreed-upon pricing structure, which includes the initial cleanup fee and ongoing service charges. Additional charges may apply for waste disposal if specified in the agreement.

 

6. Payment:

Payment for services rendered is typically processed in advance or as per the agreed billing cycle. Payment methods may include online payment portals or bank transfers.

 

7. Cancellation and Refunds:

Cancellation of service must be communicated within the specified notice period (48 hours). Refunds, if applicable, will be processed according to the terms outlined in the service agreement.

 

8. Liability and weather:

While we strive to provide efficient and reliable service, we cannot be held liable for circumstances beyond our control, including but not limited to weather conditions, access limitations, or unforeseen obstacles. For safety reasons, we closely monitor weather conditions, particularly during storms and extreme cold (snow). We retain the right to cancel pickups with short notice in severe
weather conditions. Service may be suspended until conditions improve, and we will reschedule appointments as soon as it is safe to do so. In the event an appointment cannot be rescheduled for that week, service will resume as usual the following week.

 

9. Feedback and Concerns:

We welcome feedback and encourage customers to communicate any concerns or issues regarding our service promptly. We will endeavour to address and resolve any issues in a timely manner.

 

10. Modification of Terms:

These terms of service are subject to modification or amendment at our discretion. Customers will be duly notified of any changes to the terms governing our waste pickup service.

 

12. SEPA
Our waste carrier license number is WCR/R/30082

 

13. Contact Information:
- For questions or concerns, please contact us at info@wedodoo.co.uk

Thank you for choosing "We Do Doo" We are committed to providing you with efficient waste management services and a cleaner environment.

Health and Safety Policy

We Do Doo Ltd

1. Policy Statement

We Do Doo Ltd is committed to achieving the highest standards of health, safety, and welfare for its employees, contractors, clients, and members of the public who may be affected by its operations. This commitment extends to preventing injury and ill health, ensuring a safe working environment, and maintaining compliance with all relevant UK health and safety legislation.

This policy is prepared in accordance with our statutory duties under the Health and Safety at Work etc. Act 1974, and reflects our obligations under associated regulations and approved codes of practice, including:

  • The Management of Health and Safety at Work Regulations 1999 – requiring the assessment and management of workplace risks

  • The Personal Protective Equipment at Work Regulations 1992 (as amended) – governing the provision and use of PPE

  • The Manual Handling Operations Regulations 1992 – addressing risks related to lifting and carrying

  • The Control of Substances Hazardous to Health Regulations 2002 (COSHH) – regulating exposure to harmful substances

  • The Environmental Protection Act 1990 – covering the handling and disposal of waste

We acknowledge our moral and legal responsibility to protect the health, safety, and welfare of our workforce and others, and aim to create a working environment where safety considerations are integral to all operations.

We are committed to continual improvement of our health and safety performance by reviewing procedures, adopting best practices, and encouraging active employee participation.

2. Organisational Responsibilities

2.1 Director Responsibility

The Director, Mr Mark Forrest, accepts overall responsibility for ensuring compliance with statutory health and safety requirements and for fostering a positive safety culture throughout the organisation.

Key duties include:

  • Establishing, maintaining, and communicating the company's health and safety policy and objectives

  • Allocating adequate resources (financial, human, and technical) to support health and safety management

  • Ensuring that risk assessments are undertaken and appropriate control measures are implemented

  • Appointing competent persons to assist in meeting statutory obligations under Regulation 7 of the Management of Health and Safety at Work Regulations 1999

  • Reviewing policy and performance annually or as required

2.2 Employee Responsibilities

Under sections 7 and 8 of the Health and Safety at Work etc. Act 1974, all employees, contractors, and operatives are legally required to:

  • Take reasonable care for their own health and safety and that of others who may be affected by their actions or omissions

  • Cooperate with their employer on matters of health and safety

  • Not interfere with or misuse anything provided for their health, safety, or welfare

  • Report any hazards, unsafe conditions, incidents, or near-misses promptly to their line manager or responsible person

Failure to adhere to company health and safety procedures may result in disciplinary action.

3. Health and Safety Commitments

3.1 Risk Assessment and Safe Systems of Work

  • We undertake general and specific risk assessments in line with Regulation 3 of the Management of Health and Safety at Work Regulations 1999

  • Risk assessments are documented and reviewed regularly, particularly following changes to work activities or after incidents

  • Control measures, such as physical safeguards, procedural controls, and training, are implemented to reduce risk to the lowest reasonably practicable level

  • Method statements and safe systems of work are developed for high-risk tasks

3.2 Personal Protective Equipment (PPE)

  • Appropriate PPE is provided at no cost to employees, as required by Regulation 4 of the PPE Regulations

  • PPE must be worn as instructed, maintained in good condition, and replaced when defective

  • Training is provided on the correct use, storage, and disposal of PPE

3.3 Waste Handling and Disposal

  • Waste (including pet waste and associated biological hazards) is handled in accordance with COSHH, The Environmental Protection Act 1990, and relevant local authority waste regulations

  • All employees are trained in hygienic handling and containment procedures

  • Waste is stored, transported, and disposed of only by approved methods to prevent environmental contamination and harm to health

3.4 Equipment Inspection and Maintenance

  • All tools and equipment are subject to regular inspection, cleaning, and preventative maintenance to ensure safe operation

  • Defective or unsafe equipment is immediately taken out of service and replaced or repaired by competent personnel

  • Maintenance records are retained as evidence of compliance

3.5 Manual Handling

  • All employees are trained in correct lifting techniques to reduce the risk of musculoskeletal injury

  • Tasks involving manual handling are risk-assessed in accordance with the Manual Handling Operations Regulations 1992

  • Mechanical aids and team lifting are used wherever reasonably practicable

3.6 Emergency Procedures and First Aid

  • Emergency procedures are clearly defined and communicated to staff

  • At least one operative per team is trained in basic first aid

  • A stocked and compliant first aid kit is maintained and available at all times on site

  • Company-issued mobile phones are kept charged and ready to facilitate prompt emergency communication

4. Training and Competence

In accordance with Regulation 13 of the Management of Health and Safety at Work Regulations 1999:

  • All employees receive health and safety induction training prior to commencing duties

  • Refresher and role-specific training is provided at regular intervals

  • Toolbox talks, safety briefings, and updates on procedural changes are carried out periodically

  • Training needs are assessed regularly, and competence is monitored through supervision and audits

  • A training matrix and training records are maintained as part of our safety management system

5. Communication and Consultation

  • We promote open and effective communication of health and safety matters between management and staff

  • Employees are consulted on changes affecting their health and safety in accordance with the Safety Representatives and Safety Committees Regulations 1977 or the Health and Safety (Consultation with Employees) Regulations 1996, as applicable

  • Safety notices and updates are visibly displayed and distributed to ensure awareness

6. Review and Monitoring

This policy and all associated procedures will be reviewed annually, or sooner where:

  • There is a change in legislation or industry standards

  • New risks are identified

  • There are changes in our operational activities

  • A serious incident or near miss occurs

We monitor compliance through:

  • Internal inspections and site audits

  • Near-miss and accident reporting

  • Review of training records

  • Employee feedback and consultation

Corrective actions are implemented and tracked to ensure continual improvement.
Mark Forrest
Director
We Do Doo Ltd
Date: 15 June 2025

Cookies Policy

We Do Doo – Pet Waste Management

Reliable | Local | SEPA Registered (WCR/R/3008241)

Serving Aberdeen & Aberdeenshire​​

 

We Do Doo is a trading name of We Do Doo Ltd, registered in Scotland (Company No. SC846650). Registered office: Westside Auchluchries, Ellon AB41 8HQ

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